GTC

This document will not be filed, it will only be concluded in electronic form, it is not considered a written contract, it is written in Hungarian, and it does not refer to a code of conduct.

If you have any questions regarding the operation of the webshop, the ordering and delivery process, we are available to you at the contact details provided in the contact menu.

The scope of this General Terms and Conditions covers legal relationships on the Service Provider's website and subdomains.

Service provider details:

Name of the service provider: Valkűr 2021 Gépész Kft.

Headquarters of the service provider: 1027 Budapest, Bem József utca

9. fszt                                    company registration number                   01 09 378930

Tax number: 28998008-2-41

Name of registering authority: Company Court of the Capital City Court

Data protection registration number: under request

Language of the contract: Hungarian

Name, address, e-mail address of the storage service provider:

1. Basic provisions:

1.1. Questions not regulated in these Regulations, as well as the interpretation of these Regulations, are governed by Hungarian law, in particular Act V of 2013 on the Civil Code ("Civil Code") and Act 2001 on certain issues of electronic commercial services and services related to the information society. CVIII of . (Elker. tv.) Act and 45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) to the relevant provisions of Government Decree. The mandatory provisions of the relevant legislation apply to the parties without special stipulations.

1.2. These Regulations are effective from January 1, 2021 and will remain in effect until revoked. The Service Provider is entitled to unilaterally modify the Regulations. The Service Provider will publish the amendments on the websites 11 (eleven) days before their entry into force. By using the website, users accept that all regulations related to the use of the website automatically apply to them.

1.3. If the User enters the webshop website operated by the Service Provider or reads its content in any way - even if he is not a registered user of the webshop, he acknowledges that the provisions of the Regulations are binding on him. If the User does not accept the conditions, he is not entitled to view the content of the webshop.

1.4. The service provider reserves all rights regarding the webshop website, any part of it and the content appearing on it, as well as the distribution of the website. It is forbidden to download, store, process and sell the contents of the webshop or any part of them without the written consent of the Service Provider.

2. Registration/purchase

2.1 By purchasing/registering on the website, the User declares that he/she has read and accepts the terms of these GTC and the Data Management Information published on the website, and consents to data management.

2.2 During the purchase/registration, the user is obliged to provide his own real data. In case of untrue data provided during the purchase/registration or related to another person, the resulting electronic contract is null and void. The Service Provider excludes its responsibility if the User uses its services on behalf of another person, with the data of another person.

2.3 The Service Provider bears no responsibility for delivery delays or other problems or errors that can be traced back to data provided incorrectly and/or inaccurately by the User.

2.4 The Service Provider shall not be held liable for damages resulting from the User forgetting their password, or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider.

3. Range of products and services available for purchase

3.1. The displayed products can be ordered online, in person and/or by phone. The prices displayed for the products are in HUF and include the statutory VAT, but do not include the home delivery fee. No separate packaging costs will be charged.

3.2. In the webshop, the Service Provider displays the name and description of the product in detail, and displays photos of the products. The images displayed on the product data sheet may differ from the real thing, in some cases they may be used as illustrations. We are not responsible for the difference between the image displayed in the webshop and the actual appearance of the product.

3.3. If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its exact duration.

3.4. If, despite all the care taken by the Service Provider, an incorrect price appears on the website of the Web Store, especially with regard to the obviously incorrect, well-known, generally accepted or estimated price of the product, then the Service Provider is not obliged to deliver the product at the incorrect price, but may offer delivery at the correct price.

3.5. Based on Act V of 2013 on the Civil Code (Ptk.), the contract is created by the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, in that case we cannot speak of a validly concluded contract, from which rights and obligations would arise.

4. Order process

4.1. After registration, the user logs into the webshop/or can start the order without registration.

4.2. User sets the number of products to be purchased.

4.4. You can add another product to the cart in the same way. If you don't want to buy an additional product, check the quantity of the product you want to buy. You can delete the contents of the basket by clicking the "delete - X" icon. After finalizing the quantity, the contents of the basket are automatically updated. If this does not happen, the User clicks on the "update cart" icon.

4.5. The user selects the billing and delivery address, then the delivery/payment method, the types of which are as follows:

4.5.1. Payment methods:

Cash in person at our office

. Transfer in advance.

4.5.2. Delivery cost:

Price indicated when ordering . We discuss the method of delivery with our customers in advance.

Delivery method: carrier service, Our products are typically too large, therefore we offer our customers the most favorable delivery method.

4.7. The final amount to be paid includes all costs based on the summary of the order and the confirmation letter. The package includes the invoice, the information on the right of withdrawal, and the guarantee letter. The user is obliged to inspect the package in front of the courier upon delivery, and in case of any damage to the products or packaging, he is obliged to request a report, in case of damage, he is not obliged to accept the package. The Service Provider does not accept subsequent complaints without a protocol! Packages are delivered on working days between 8 a.m. and 4 p.m.

4.8. After entering the data, the User can send his order by clicking on the "order/send order" button, but before doing so, he can check the entered data once more, send a comment with his order, or send us an e-mail of any other wishes related to the order.

4.9. Correction of data entry errors: Before closing the order process, the user can always go back to the previous phase, where he can correct the entered data.

4.10. After sending the order, the user will receive a confirmation by e-mail, which includes the ordered product as well as the shipping fee. If this confirmation is not received by the User within the expected deadline depending on the nature of the service, but no later than 48 hours after the User's order has been sent, the User shall be released from the binding offer or contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider or the User when it becomes available to him. The Service Provider excludes its responsibility for confirmation if the confirmation is not received in time because the User entered the wrong e-mail address during registration, or because the storage space belonging to the account is full, he cannot receive messages.

5. Processing and fulfillment of orders

5.1. Orders are processed during business hours. It is also possible to place the order outside of the times marked as processing the order, if it is done after the end of working hours, it will be processed the following day. In all cases, the service provider will confirm electronically when it can fulfill your order.

5.2. General deadline, within 5 working days from confirmation. If the Service Provider and the User have not agreed on the date of performance, the Service Provider is obliged to perform the performance in accordance with the contract at the time or within the time specified in the User's notice, or, in the absence of a notice, no later than thirty days from the receipt of the order by the Service Provider.

5.3. If the Service Provider does not fulfill its obligations under the contract because the product specified in the contract is not available, it is obliged to inform the User immediately and refund the amount paid by the User immediately, but no later than within thirty days. Fulfilling this obligation does not exempt the Service Provider from other consequences of breach of contract.

5.4. The service provider is not responsible for any changes to the technical specifications and descriptions without prior notification due to reasons beyond the supplier's control. The service provider reserves the right to partially or completely reject orders that have already been confirmed. Partial fulfillment can only take place after consultation with the User!

5.5. The delivered product remains the property of Ecolines - Home Kft until the purchase price is paid in full.

6. Right of withdrawal

6.1. Directive 2011/83/EU of the European Parliament and the Council, as well as Regulation 45/2014 on the detailed rules of contracts between consumers and businesses. (II.26.) Pursuant to the regulation of the Government Decree, the User may withdraw from the contract without giving reasons within 14 days of receiving the ordered product, or return the ordered product. In the absence of this information, the User is entitled to exercise his right of withdrawal until 1 year has passed.

6.2. The period open for exercising the right of withdrawal expires 14 days after the day on which the User, or a third party indicated by him, other than the carrier, receives the product.

6.3. The cost of returning the product must be borne by the consumer, the company did not undertake to bear this cost.

6.4. In the case of exercising the right of withdrawal, the User will not be charged any costs other than the cost of returning the product, but the Service Provider may demand compensation for material damage resulting from improper use.

6.5. The User is not entitled to the right of withdrawal in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that was clearly tailored to the consumer.

6.6. Following the return of the product, the Service Provider shall refund the amount paid to the User, including the delivery fee, without delay, but within 14 days at the latest, in accordance with the above legislation.

6.7. During the refund, we use the same payment method as the one used during the original transaction, unless the User expressly consents to the use of another payment method; due to the application of this refund method, the User will not incur any additional costs.

6.8. The User is obliged to return the goods or deliver them to the Service Provider's address without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal from the contract to the Service Provider.

6.9. The user complies with the deadline if he returns or hands over the product(s) before the end of the 14-day period.

6.10. The consumer bears only the direct cost of returning the product, unless the company has undertaken to bear this cost.

6.11. The user can only be held responsible for the decrease in value of the goods if it occurred due to handling other than that necessary to determine the nature, properties and functioning of the goods.

6.12. The Service Provider may withhold the refund until the goods(s) have been returned, or the User has not provided proof that they have been returned: the earlier of the two dates shall be taken into account.

6.13. If the User wishes to exercise his right of withdrawal, he can do so in writing or by phone at one of the Service Provider's contacts. In the case of a written notification by post, we take into account the time it was sent to the post, and in the case of a telephone notification, the time it was sent by telephone. In case of notification by post, the Service Provider accepts notification as registered mail or package. You can return the ordered product to the User Service Provider by post or by courier service.

6.14. The user must pay special attention to the intended use of the product, because the user is responsible for compensation for damages resulting from improper use! Within fourteen days after the return of the product, the Service Provider will refund the purchase price of the product, including the shipping cost, to the bank account number specified by the User.

6.15. 45/2014 on the detailed rules of contracts between the consumer and the business. (II.26.) Government decree is available here.

6.16. Directive 2011/83/EU of the European Parliament and of the Council is available here.

6.17. The User can also contact the Service Provider with other complaints at the contact details provided in these Regulations.

6.18. The right of withdrawal does not belong to the company, i.e. a person who acts in the scope of his profession, independent occupation or business activity

7. Warranty and guarantee

Accessories warranty

7.1. In what cases can the User exercise his accessory warranty right?

In the event of faulty performance by the company operating the webshop, the user can assert a warranty claim against the company in accordance with the rules of the Civil Code.

7.2. What rights does the User have based on his accessory warranty claim?

The User may - at his or her choice - make use of the following accessory warranty claims: he or she may request repair or replacement, unless the fulfillment of the claim chosen by the User is impossible or would involve disproportionate additional costs for the company compared to the fulfillment of another demand. If you did not or could not ask for the repair or replacement, you can request a proportional reduction of the compensation, or the user can repair the defect at the company's expense, or have it repaired by someone else, or - as a last resort - withdraw from the contract. You can switch from your chosen accessory warranty right to another one, but the cost of the switch is borne by the User, unless it was justified or the company gave a reason for it.

7.3. What is the time limit for the User to assert his accessory warranty claim?

The user is obliged to report the error immediately after its discovery, but no later than within two months from the discovery of the error. At the same time, we would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract.

7.4. Who can you enforce your accessory warranty claim against?

The user can enforce his accessory warranty claim against the company.

7.5. What other conditions are there for asserting your accessory warranty rights?

Within six months from the date of delivery, there is no other condition for validating the accessory warranty claim beyond the notification of the defect, if the User proves that the product or service was provided by the company operating the webshop. However, after six months from the date of performance, the User is obliged to prove that the error recognized by the User was already present at the time of performance.

Product warranty

7.6. In what cases can the User exercise his product warranty right?

In the event of a defect in a movable object (product), the User may - at his or her choice - enforce a warranty claim for accessories or a product warranty.

7.7. What rights does the User have based on his product warranty claim?

As a product warranty claim, the User may only request the repair or replacement of the defective product.

7.8. In which case is the product considered defective?

The product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties described by the manufacturer.

7.9. In what time frame can the User enforce his product warranty claim?

The User may assert a product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.

7.10. Against whom and under what other conditions can you enforce your product warranty claim?

You may only exercise your product warranty claim against the manufacturer or distributor of the movable item. The User must prove the defect of the product in the event of a product warranty claim.

7.11. In what cases is the manufacturer (distributor) exempt from product warranty obligations?

The manufacturer (distributor) is exempted from its product warranty obligation only if it can prove that:

- the product was not manufactured or marketed as part of its business activities, or

- according to the state of science and technology, the defect was not recognizable at the time of marketing, or

- the defect of the product results from the application of legislation or mandatory official regulations.

It is sufficient for the manufacturer (distributor) to prove one reason for exemption.

Please note that due to the same defect, you cannot assert an accessory warranty claim and a product warranty claim at the same time, in parallel with each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.

Warranty

7.12. In what cases can the User exercise his accessory warranty right?

151/2003 on the mandatory warranty for certain consumer durables in case of faulty performance. (IX. 22.) Pursuant to the government decree, the company operating the webshop is obliged to provide a guarantee.

7.13. What rights are the user entitled to under the warranty and within what time frame?

Warranty period

For the sold consumer goods, the warranty is 1 year.

Failure to meet these deadlines results in loss of rights, however, in the case of repair of the consumer product, the warranty period is extended from the date of delivery for repair by the time during which the consumer could not use the consumer product as intended due to the defect.

The warranty period begins on the day the consumer product is handed over to the consumer, or if the distributor or his representative performs the commissioning. If the consumer puts the consumer product into operation more than six months after handover, the start date of the warranty period is the day the consumer product was handed over.

7.14. When is the company released from its warranty obligation?

The company is exempted from the warranty obligation only if it proves that the cause of the defect arose after the performance. We would like to draw your attention to the fact that due to the same defect, you cannot assert a claim for accessory warranty and warranty, or a claim for product warranty and warranty at the same time, in parallel with each other.

7.15. The service provider is not liable for any warranty or guarantee for damages resulting from natural wear and tear, as well as damages resulting from incorrect or careless handling after the risk of damage has passed, improper storage, vandalism, excessive use, impacts other than those specified, or other improper use of the products, caused by ignoring the instructions for use, improper installation, or if the cause of the error is elemental damage or a natural disaster.

8. Procedure in the event of a warranty claim

8.1. In a contract between a consumer and a business, the agreement of the parties may not deviate from the provisions of the regulation to the detriment of the consumer.

8.2. It is the consumer's duty to prove the conclusion of the contract (with an invoice or even just a receipt).

8.3. The company is obliged to take a record of the consumer's claim for warranty or guarantee.

8.4. A copy of the protocol must be made available to the consumer immediately and in a verifiable manner.

8.5. If the company is unable to make a statement about the fulfillment of the consumer's warranty or guarantee claim when reporting it, it must notify the consumer of its position - in the case of rejection of the claim, the reason for the rejection and the possibility of turning to the conciliation body - within five working days, in a verifiable manner.

8.6. The company is obliged to keep the report for three years from the date of its recording and to present it at the request of the inspection authority.

8.7. The company must endeavor to carry out the repair or replacement within fifteen days at most.

9. Miscellaneous Provisions

9.1. The service provider is entitled to use a contributor to fulfill its obligations. You are fully responsible for its illegal behavior, as if you had committed the illegal behavior yourself.

9.2. If any part of these Regulations becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts will not be affected.

9.3. If the Service Provider does not exercise its right under the Regulations, the failure to exercise the right cannot be considered a waiver of that right. A waiver of any right is only valid if expressly stated in writing. The fact that the Service Provider does not strictly adhere to an essential condition or stipulation of the Regulations on one occasion does not mean that it renounces to insist on strict compliance with the given condition or stipulation in the future.

9.4. The Service Provider and the User try to settle their disputes amicably.

10. Procedure for handling complaints

10.1. The aim of our store is to fulfill all orders in good quality, with the complete satisfaction of the customer. If the User has any complaints about the contract or its performance, he can communicate his complaint to the above e-mail address or by letter.

10.2. The service provider examines the verbal complaint immediately and remedies it as necessary. If the customer does not agree with the handling of the complaint, the Service Provider will immediately record the complaint and its position on it, and hand over a copy of it to the customer. If it is not possible to immediately investigate the complaint, the Service Provider will record the complaint and hand over a copy of it to the customer.

10.3. Our online store will respond to the written complaint in writing within 30 days. He gives reasons for his position rejecting the complaint. A copy of the answer will be kept for 3 years and presented to the inspection authorities upon their request.

10.4. You can also file a complaint with the National Consumer Protection Authority:

National Consumer Protection Authority

Address: 1088 Budapest, József krt. 6.

Mailing address: 1428 Budapest, PF: 20.

GPS coordinates: X 19.071 Y 47.496

Central telephone number: +36 1 459 4800

Fax number: +36 1 210 4677

E-mail: [email protected]